Shipping Policy - Men Care UAE

Last Updated: 06/02/2025

Introduction

Welcome to Men Care UAE. We are committed to providing a seamless and efficient shipping experience for our customers across the UAE. This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of our herbal products. Please read this policy carefully to understand our shipping processes and estimated delivery timelines.

Definitions
  • "Company": Refers to Men Care UAE, also referred to as "we," "us," or "our."
  • "Goods": Refers to the herbal products offered for sale on our platform.
  • "Orders": Refers to your request to purchase Goods from us.
  • "Service": Refers to our Website and the services we offer.
  • "Website": Refers to Men Care UAE, accessible from www.mencare.ae.
  • "You": Refers to the individual accessing or using our Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.
Shipping Speed and Delivery Charges

Men Care UAE ships across all Emirates, including Dubai, Abu Dhabi, Sharjah, and other regions. We strive to ensure that your orders are processed and delivered as quickly as possible.

  • Free Shipping: Free shipping on all orders above AED 300.
  • Shipping Charges: A minimum shipping charge of AED 30 applies to all orders below AED 300. Shipping costs may increase based on distance and delivery location.
  • Estimated Delivery Time: Orders are typically delivered within 1 to 3 business days post-shipping (business days exclude Fridays and UAE public holidays). Delivery times may vary slightly based on location.
Shipping Process

For Standard Orders:

  • Order Placement: Orders placed before 2 PM are shipped the same day. Orders placed after 2 PM are shipped the next business day.
  • Shipping Partners: We work with reliable courier partners like Aramex, Fetchr, and DHL to ensure timely and safe deliveries.
  • Delivery Timeline:
    • Dubai & Abu Dhabi: 1-2 business days.
    • Sharjah & Other Emirates: 2-3 business days.
    • Remote Locations: Delivery may take up to 4 days.

For Cash-On-Delivery (COD) Orders:

  • Order Confirmation: Our team will contact you to verify and confirm your address before shipping.
  • Shipping: Once confirmed, orders are dispatched as per the above timelines.
  • Delivery Timeline: Same as standard orders.

For Prescription-Based Orders:

  • Consultation Coordination: Our assistants will coordinate with you and our expert doctors for a free consultation if required.
  • Post-Consultation: Once the prescription is approved, payment links will be shared if additional payment is needed.
  • Shipping: Orders are dispatched on the same or next business day after prescription approval.
  • Delivery Timeline: Same as standard orders.
Shipping Coverage

We ship across all Emirates in the UAE. If your delivery location is in a non-serviceable area, our customer service team will contact you to arrange an alternative solution.

Shipment Confirmation & Order Tracking

Once your order is shipped, you will receive a shipment confirmation email or SMS with a tracking number. The tracking number will be active within 24 hours.

Delivery Delays

While we make every effort to ensure timely deliveries, there may be unforeseen delays due to logistical challenges beyond our control. In such cases, we appreciate your patience and cooperation.

Contact Us

If you have any questions about this Shipping Policy, please contact us:

  • Website: www.mencare.ae
  • Email: support@mencare.ae
  • Phone: +971 585412142
  • Address: Men Care UAE, Dubai, United Arab Emirates

Thank you for choosing Men Care UAE. We are dedicated to delivering the best quality herbal products with a smooth and reliable shipping experience.